Photographs show before and after 22-year-old Texas college student Jacqueline Durand was viciously mauled by 2 dogs she was supposed to dog sit.

The dogs viciously attacked Jacqueline Durand, tearing off both of her ears, her nose, her lips, and most of her face below her eyes.

The severity of the attack was evident in the over 800 bites she sustained, which led to permanent disfigurement.

THE HEART-WRENCHING STORY OF JACQUELINE DURAND: FROM A RADIANT SMILE TO A RELENTLESS BATTLE WITH SCARS

On a fateful afternoon, December 23, 2021 — just one day before her 22nd birthday — Jacqueline Durand, a bright 21-year-old college student from Coppell, Texas, walked into the familiar home of Justin and Ashley Bishop with a radiant smile.

A lifelong animal lover, Jackie had spent seven years dog-sitting hundreds of pets without a single injury.

She dreamed of becoming a professional dog trainer, believing every dog had a story worth loving.

That day, the Bishops hired Jackie to watch their two dogs while they were away: Lucy, a German Shepherd mix, and Bender, a Pit Bull mix.

A few days earlier, Jackie had met them in a calm, friendly meet-and-greet. The owners promised to crate the dogs.

But just before they left, a rushed text arrived: “Sorry, we forgot to crate the dogs.”

On the front door, a small sign warned: “Crazy dogs. Do not knock or ring the bell. Call or text.”

Trusting her instincts and kind heart, Jackie didn’t think twice. She opened the door — and stepped into a nightmare.

THE ATTACK

In an instant, the two dogs lunged like a storm, slamming the door open and tackling Jackie to the floor.

They tore into her without mercy, dragging her across the entryway, shredding her blue jeans, and ripping through her sweater.

She tried to scream, but their growls drowned her cries.

The attack was relentless.

They bit her face, tearing off both ears, her nose, her lips, and nearly all the skin below her eyes.

Over 800 bite wounds covered her body — from deep punctures in her chest to gashes on her arms and abdomen.

Blood pooled beneath her, soaking the floor. She lost nearly 30% of her blood volume, her carotid artery narrowly spared by millimeters.

“I felt my face hanging off,” Jackie recalled later. “I thought, ‘I’m going to die.’”

Unable to call for help, her salvation came when the open door triggered the home’s alarm, summoning first responders.

But police, terrified by the frenzied dogs, hesitated for 37 excruciating minutes before entering.

Finally, a paramedic risked his life, pulling Jackie from the chaos. She was rushed to Medical City Plano Hospital in critical condition.

THE FIGHT FOR LIFE

The days that followed were a waking nightmare.

Jackie lay motionless in her hospital bed, her face wrapped entirely in white bandages — unrecognizable even to her parents.

“When we saw her, we just prayed,” said her father, John Durand.

Her mother, Shirley, added softly: “I was just grateful she was alive.”

Doctors worked for hours on end, stitching torn skin, grafting tissue from her legs and back, and beginning the arduous process of facial reconstruction — a battle one surgeon called “a fight against death itself.”

Jackie survived, but at an unspeakable cost: permanent disfigurement.

Her ears, nose, lips, and most of her lower face were gone, replaced with skin grafts and scars.

THE EMOTIONAL TOLL

The physical pain was excruciating, but the emotional trauma cut even deeper.

Jackie fell into a deep depression, haunted by flashbacks of the attack — the sound of growls, the metallic smell of blood.

She avoided mirrors, unable to face her reflection.

Strangers’ pitying stares felt unbearable, and she feared her boyfriend would leave her.

But love, she learned, could endure anything.

He stayed by her side, holding her hand through sleepless nights, reminding her that her beauty came from within.

THE ROAD TO RECOVERY

Jackie refused to surrender.

Drawing on her inner strength, she began a grueling recovery journey.

Physical therapy sessions rebuilt her strength, while reconstructive surgeries — more than 20 by 2023 — sought to restore her face.

Each operation, from bone restructuring to tissue grafts, brought her one step closer to healing.

By mid-2023, Jackie began sharing her story publicly — not for sympathy, but for awareness.

“Know your dogs,” she wrote. “Don’t let this tragedy repeat itself.”

THE LAWSUIT AND AFTERMATH

Jackie filed a lawsuit against the Bishops, accusing them of negligence for failing to warn her about the dogs’ violent tendencies and not securing them as promised.

Her case became a national symbol of pet-owner accountability.

Lucy and Bender were euthanized by court order, but no verdict could erase her pain or her scars.

Jackie’s courage resonated across the country, sparking debate over dog-sitting safety and responsibility.

A NEW LIFE EMERGES

Now, in October 2025, four years after the horrific attack, 26-year-old Jackie is redefining her life.

She has endured over 28 reconstructive surgeries, and her transformation has astonished her followers online.

Her scars have softened, her nose and lips rebuilt through advanced grafting, allowing her to smile again — this time without pain.

She continues therapy and additional procedures, but her spirit shines brighter than ever.

By her side is Luna, a small rescue dog — gentle, loyal, and healing.

Though startled by barking, Jackie hasn’t lost her love for animals.

She no longer dog-sits, but she dreams of becoming a pet safety advocate, using her experience to educate others.

“It’s time I show the world who I am now,” she wrote on her GoFundMe page, where thousands have rallied to support her journey.

A STORY OF RESILIENCE

The lawsuit continues, tangled in legal debates over liability and insurance.

But Jackie no longer waits for justice from others — she creates it for herself.

She lives with purpose, hope, and gratitude.

Her face may bear scars, but her soul radiates strength.

A MESSAGE THAT ENDURES

Jacqueline Durand’s story is not merely one of tragedy — it is one of rebirth.

From the ashes of over 800 wounds, she has risen, proving that courage can outlast cruelty.

Her message is simple yet powerful: “Life may tear you apart, but you decide how to piece it back together.”

Today, Jackie is still fighting, still smiling, and still loving — living proof that even in life’s darkest moments, the light of hope can shine through.